Web Applications & Portals
Web application and customer portal development
Secure, responsive web applications, customer and partner portals and digital services — built in visible increments and integrated with the systems behind them.
What is a web application?
A web application is software that runs in a browser rather than being installed — such as a customer self-service portal, an online booking or application system, or an internal tool. Unlike a brochure website, it handles users, data and transactions, and is usually connected to back-office systems through APIs.
Self-service that works for customers and for your team
Portals and web applications let customers, partners and staff do things themselves — apply, book, pay, track, upload, report — instead of emailing and waiting. Done well, they reduce workload for your team and improve the experience for everyone. Done badly, they create a second set of problems.
We design for the user and the operation together: the journey the customer sees, the data and rules behind it, the integration into your existing systems, and the security and POPIA obligations that come with handling personal information online.
What we build
Customer portals
Account, order, case or policy self-service connected to back-office systems.
Partner and supplier portals
Secure collaboration, document exchange and status tracking.
Online applications and bookings
Forms and workflows that capture complete, validated information.
Internal web tools
Browser-based systems for staff, accessible from anywhere.
Corporate websites and digital platforms
Websites that connect to forms, CRM and content workflows.
Progressive web apps
Web applications that behave like mobile apps on phones.
Built in from the start
- Security. Authentication, authorisation, encryption and secure development practices.
- Accessibility. Usable by people with different abilities and devices.
- Performance. Fast on South African mobile networks, not only office fibre.
- Privacy. Personal information handled in line with POPIA.
Connected capabilities
Where this connects to the rest of the work
Technology does not operate in silos. These are the capabilities that most often sit alongside this one in a real engagement.
FAQ
Frequently asked questions
What is the difference between a website and a web application?
A website mainly presents information; a web application lets users do things — sign in, submit, transact, track — and handles data and business rules behind the scenes.
Can a portal connect to our existing systems?
Yes. Portals are usually integrated with CRM, finance, case-management or line-of-business systems through APIs or integration services.
Will the application work on mobile phones?
Yes. We build responsive applications that work across phones, tablets and desktops.
How do you handle security for a public portal?
Secure authentication, role-based access, encryption, secure coding practices and testing before release, with monitoring afterwards.
Ready when you are
Give customers a better way to deal with you
Tell us which interactions you would like customers or partners to handle themselves.